Sustainable Business Success

Our Goal is Your Sustainable Business Success

The tagline in our logo explains our Goal of Sustainable Business Success, but what does that actually mean?

Sustainable means able to operate indefinitely.  For us, that means an acceptable profit, workload and stress.  We offer monitoring and business optimization tools to maintain this state.  As a business ratchets up in size, it might reach several sustainable plateaus.

Different types of enterprises define success in different ways.  A NFP might call it funds raised for their charitable work.  A local government might define it as ratepayer satisfaction.  A private company might define it as profit.  The moral is that success is measured differently for different types of enterprise.

Individual Business Leaders might also define success differently.  Some want to continue to grow.  Others have worked hard and now want a better lifestyle rather than just more growth.  Some are looking to sell the business and make a good exit that leaves them comfortably off.

The lesson is that success means different things to different leaders.

12Faces recognizes this.  We offer you a choice of advisory options so you can assemble a business that maximizes your personal definition of success.the tag line 

Who will Benefit from 12Faces?

If you fit this picture, 12Faces will help.

business success Sunshine Coast

You are the leader of a medium sized business or department. Say over $1million in turnover and 5 or more staff

business success Sunshine Coast

You know there are problems with your business, like cashflow to pay wages and taxes when they fall due, but you aren't sure how best to fix these problems.

business success Sunshine Coast

You can't brainstorm with your staff so you need inspiration from elsewhere.

business success Sunshine Coast

You work long hours but there are still many things to do that you wish you could get off your back, if you only had a trusted advisor to help.

business success Sunshine Coast

All of this uncertainty is piling stress on your shoulders and reducing your quality of life.

business success coaching

What Critical Business Aspects does 12Faces Cover?

We group the skills necessary to lead a successful business into 12 categories.  That is the origin of our brand name; 12Faces

Six relate to the business. Weaknesses in any of these areas will damage your business (remember the adage “a chain is no stronger than its weakest link”).

  • Revenue creation like sales, pricing, product range
  • Operations like workflow, variable costs, inventory
  • Overheads like office costs and R&D
  • Systems like IT and accounting
  • People issues like motivation, hiring and
  • Plan & measure, finances, planning and monitoring

The other six relate to the leader and their team. In other words they apply to the individual, not the business as a whole.  We offer Continuing Professional Development (CPD) to improve personal skills.

  • Decision making skills
  • Self management like time management and working efficiently and effectively
  • Leadership of and by staff
  • Planning to maximize sustainable business success; however success is measured
  • Performance measurement to identify weak spots and measure their improvement
  • Workflow efficiencies like wasted work, production co-ordination

How does 12Faces work?

We help in three ways:


We offer "roadmaps" for each stage of your Sustainable Business Success journey; beginning with businesses in trouble and moving through sustainability and success. Solutions describe which of our tools are relevant at that stage.


We have a collection of tools to analyse your business health and provide you with simple ideas to get your business back on a healthy growth track.


We know it often helps to have someone to discuss issues with. We offer a range of advisory support services so you have help on hand when needed.

What's Troubling Your Business?

Wondering what's wrong with your business? Want to get some fresh ideas on alternative ways to improve your operations? Are you spending lots of time working but not making any headway, and more profit to make it worthwhile? Try our diagnostics tools. They'll identify the areas in your business that need attention.

Search Our Knowledgebase

We have accumulated a wealth of information on running a business. The questions you are struggling with may already be covered in our knowledgebase. Search in the top of each page or read more on button below. There's even podcasts so you can listen while driving/walking/exercising.

Wise Leaders Constantly Monitor Business Performance

All too rarely, leaders track their critical finance and performance statistics. Conventional accounting reports only go part way and often do not show any valuable insights. Just like the dashboard in a car, our ScoreBoard family provide mission critical trend analysis so you can see if your business is Sustainable

A Leader's Skillset defines the Business's Opportunities

Running a business is like the conductor of an orchestra. The orchestra will only perform as well as the conductor can lead it.. Many Business Leaders got promoted for their technical competence as (e.g.) engineers, marketers, accountants  and then had to learn management by the well known "sink or swim" principal.  This is wasteful of resources and stressful for the Business Leader.

What is 12Faces?

You’ll come across the term ‘Dodeca’ throughout our site, learn what it means and how it fits into the 12Faces brand.

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Why Use Us?

There are lots of reason’s why your business needs us, but why should you choose us, and how will we know what exactly your business needs?

Read More

Scott Williams

About Us

Founder Scott Williams has been in medium-sized private business for decades; he knows small and medium business.

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