Business Diagnostics Reduce Stress (NID47)

The following is a Transcript of the Video and Podcast on these buttons Business Diagnostic Funnel Video Business Diagnostic Funnel Podcast Almost by definition, business owners are good at what they are professionally trained for.  But for many, business strategies and management is largely undiscovered territory. Even if you study business at university, it doesn’t […]

Introducing Business Diagnostics (NID46)

The following is a Transcript of the Video and Podcast on these buttons Introducing Business Diagnostics Video Business Diagnostics Intro Podcast NID46 Business Diagnostics Try your own Business Diagnostic – Click this Link Every business has niggling issues that the managers would like to fix, but we’re not sure how. 12Faces has a business diagnostic […]

How to Use Business Diagnostics Tools

12Faces’ Goal for Clients is Sustainable Business Success

Our business diagnostics tools identify weak spots in the 12 facets of your business and your professional development
Then we help choose the ones to work on next to move your business toward its sustainable goals

Sometimes you know what needs workOther times you are unaware of lurking weaknesses.
When you know, we provide tools to use your intuition since you likely know your business and your personal skills very well.  See the DIY Diagnostics tools that offer a quiz to let you track down areas that might need work
When you don’t know, we also provide the sort of impartial, numeric, analysis your CFO would; if you had one.  If you want a more structured diagnosis use our data driven analyses.


Accounting Report Diagnostics Insufficient

Normal accountant’s reports are not designed to identify structural weaknesses in your business.  They are designed for tax reporting.   Consequently, they are distorted by legislative changes to e.g. depreciation of new assets that don’t help you understand your business.

Six of the 12 faces of the Dodecahedron (your “Dodeca”), that models your business and your Continuing Professional Development (CPD), relate to your business:

  • Revenue
  • Operations
  • Overheads
  • People
  • Systems and 
  • Finance

A good set of diagnostics will monitor each of these, that you think is relevant.

But, your accounts likely fail to measure some at all (eg. people and systems) and some only at a very high level (eg. what are your best products).

Our comprehensive diagnostics packages throw a lot more light on each key lever of your Successful Business Sustainability goal


As the Business Leader, Your Business Reflects Your Personal Skills  

Every Manager starts at the equivalent of a Martial Arts White Belt  

You learn more as you progress through the stages in your business career; just like a Black Belt martial artist learns and improves.
But, your management training will likely be filling needs as they arise, leaving you unaware of management techniques that would improve your business when properly applied.

The CPD diagnostic tools help you to decide what areas of your personal Continuing Professional Development (CPD) to focus on next. Your aim is to grow you, and your business, as sustainably as possible.



PDCA means Consistent Improvement Cycles

Or, Do it Once and Do it Well

Just like its best to do Diagnostics methodically, the whole improvement cycle should be approached consistently for reliable results.

We recommend the PDCA cycle popularised by the great success Toyota had with improving its product quality.

PDCA improvement cycle


Fixing Something is only a Short Term Solution!

You want confidence it stays fixed!

You need a monitoring framework that alerts you to any parts of your business that are starting to drift away from optimal.

Just like a doctor looks for high blood pressure, our diagnostic tool suite first alerts you to the problem so you can take steps to lower the risk.
Then periodic blood  pressure tests reassure that the problem remains under control and your health is tracking well.

Our tools are designed to continuously monitor the key health signs of your business and clearly highlight any that are deteriorating before they reach dangerous levels.


 A Business Leader is never Short of Things To Do!

But the wise ones prioritise the big and important issues and focus on them first
This targeted approach improves the business’ health as quickly as possible

The 12Faces diagnostic tools are designed to illuminate those big, important, issues for you to maximise business rapid improvement.


Inspect Business Diagnostics Tools

Learn More about Business Diagnostics

Profitability Analysis Mini DashBoard

Rapid Profitability Analysis of Your Business andImpact of Proposed Changes 12Faces offers a range of diagnostic Boards that identify structural weaknesses in your business and demonstrate the impact of changes you can make on repairing those structural weaknesses. The Mini DashBoard focuses on Profitability Analysis. This Profit Mini DashBoard is part of a larger TrendBoard family.  It has three […]

Continuing Professional Development (CPD) Resources

12Faces Learning Resources are dedicated to improving your business and your personal Continuing Professional Development (CPD).

Your Business Reflects Your CPD

Just like with an orchestra conductor, as the Business Leader, your business will be a true reflection of your personal business knowledge and skills.  Others can help with the detail but you control the heartbeat and direction of your business.

There is a huge amount of information on how to run your business.  The very volume available can be overwhelming.

We distill this down to a smorgasbord of discrete learning topics.  You pick what you want depending on what aspect of your CPD you want to improve.

All materials are coded for degree of difficulty with our “belt” system (yellow, blue and black) for increasing difficulty.  Don’t sweat your present ability.  Just like in the martial arts, every manager started as a white belt.

What CPD Learning is Covered?

We think there are 12 faces to  the enterprise a Business Leader is running:

  • Six relate to the business
    • revenue creation like sales, pricing, product range
    • operations like workflow, variable costs, inventory
    • overheads like office costs
    • systems like IT and accounting
    • people issues like motivation, hiring and
    • finances like cashflow
  • Six relate to the leader and their team.  They are Continuing Professional Development to improve the personal skills required to run a successful business:
    • decision making skills
    • self management, like time management and working efficiently and effectively
    • leadership of and by staff
    • planning to maximise sustainable business success; however success is measured
    • performance measurement to identify weak spots and measure their improvement
    • workflow efficiencies, like wasted work, production co-ordination

You will be familiar with a Rubik’s cube and its 6 faces.  The challenge is to get the same colour on every cell on a face of the cube.

 A 12 faced figure in geometry is called a Dodecahedron.  We refer to our 12 faced approach by the catchy term “Dodeca“.

Our Mission is to get each face of your CPD Dodeca showing green for good health.


In that spirit, you select from our CPD Learning Resources for whichever of the “faces” of your Dodeca need the most attention, RIGHT NOW.
In your quest for Sustainable Business Success.

How is CPD Delivered?

Our CPD Learning Resources are divided into three groups depending on their purpose and duration:

  • Campaigns:  a Campaign is a structured course that will be run over several months, depending on the urgency and complexity of your businesses needs. They address such issues as:
    • turnaround30 (T90): a month long plan to rapidly improve the health of a troubled business
    • optimise100 (O100): a 100 day program to optimise your business
    • growth, innovation and business exit campaigns
  • Skills Modules:  these  are month long projects designed to remedy a particular problem.  They are intentional, short and focused, so as to be achievable in the time available to a busy Business Leader.  You may be alerted to these problems from your progress through a Campaign above. Or you may be already aware of your problem and looking for a solution.  Each Skills Module is focused on just one face of your Dodeca .
  • Leader’s Briefings:  often you need a quick understanding of a topic that you will be discussing with a specialist staff member (say the  Sales Manager) or an outside professional.  The Leader’s Briefings are designed to be a quick read that points out critical issues you can discuss with your advisors so you get a comprehensive response.  They won’t make you an expert but they will give you critical insight into the topic.

See our current collection of CPD Learning Resources 

Submit Material to 12Faces

We are always interested in exchanging links and to getting advice and samples of content from other groups with a similar vision to ours.  Please email us on to get started.

Great Business Books

Great Business Books 

This is a collection of great books on business that have inspired many.  We have distilled a lot of wisdom from these but, when you want to read further, it is best to hear it direct from the source of that wisdom.

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