D1.5 Customer Retention

Improving Customer Retention

Want to learn about customer retention? It is vital – it can cost you as much as 5 times more to sell to a new customer compared to selling to an existing one! Do you have a lot of one time buyers? Can’t work out why you are not getting repeat buyers? Are your marketing costs skyrocketing because of this? Almost all existing customers are precious. Happy customers lead to a happy, profitable and sustainable business. Be guided on your path to successful selling. Remember, selling to an existing customer is a lot cheaper than continually looking for new. Learn more about the how and why of keeping existing customers with these 12Faces learning materials.

How to Gain & Keep All Customers Happy

Tactics for Gaining New Customers and Keeping All Your Customers Happy Businesses around the world are having to constantly shift and adapt to the changing tides of consumerism. 2019 is the time to re-evaluate your various marketing and advertising strategies and campaigns, in a way that will stand out in the over-saturated...


Maximise Customer’s Lifetime Value for Profit

Powerful Customer Value Multiplier Kicks Profit  Many businesses fail to understand the tremendous multiplier effect on their profit that properly grooming their clients can offer.  One of the most powerful multipliers on your profit can be the Lifetime Value (LTV) of a customer.  Yellow Belt

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