CPD Training Materials
12Faces has assembled our most popular resources into Continuing Professional Development or CPD Training Materials. Improve your business in a particular focus area using these resources. They are grouped into:
- Campaigns: improve your business with multi-month campaigns. Examples include T30: Turnaround for Troubled Business, O100: Optimise a business ready for growth.
- Skill Modules: busy business leaders can use these month-long sprints in a specific skill. Examples include Cashflow, The power of the 80/20 Rule.
- Leaders Briefings: are short trainings to provide you with:
- background briefing on a topic for general understanding. Especially when discussing with an outside provider or
- general understanding of a 12Faces topic quickly. You can decide later if you want to learn more with a longer training module.
D0: Information and Help 12Faces
More Information on 12Faces and How We Help YouBusiness operations are covered in this group of resources includes background on 12Faces and how we operate. Is your business struggling to make a profit? Is your business unable to meet bill payment deadlines? Do you need business operations guidance? Do you want guidance on staff motivation? Are you having trouble with your suppliers? Are they slow to pay you? How great would it be to know that you have the money in the bank set aside to pay large bills in the future! Imagine the feeling of having free time! These resources provide solutions for your business problems. Time poor and do not know where to start? We are here to assist you. Contact us at [email protected]
D1 Grow Revenue
How to Grow RevenueRevenue is the life blood of any business. Learn how to increase revenue, it gets a lot of attention from 12Faces. Are you struggling to grow your business revenue? Are you hesitant to increase prices? Learn how to do this with knowledge rather than blindly increasing the prices. Know the estimated outcome prior to going ahead. There are four main levers you can pull to support and increase revenue. 12Faces has collected need-to-know materials on these main levers to get you started on growing revenue. Learning how to grow your revenue will lead you to Sustainable Business Success.
D10 Performance Analytics
How to Use Performance AnalyticsAny successful business leader needs to understand the basics of performance measurement so they can set up appropriate analytics and monitoring systems for their business. Do you receive the financial statements from your accountant and wonder how to interpret what has happened in your business? This is historic data. Don't wait until it is too late. Get into the habit of undertaking performance measurement on a regular basis. Monthly or quarterly. Does your finance provider ask for regular reports? A background on financing business operations is a definite advantage. Work with the articles under this category to gain this knowledge. Need assistance with the content? Refer to our support links or send an email to [email protected].
D11 Business Workflow
Methods to Improve Business WorkflowEvery business needs workflow management. Every business has a workflow, even services! Are you in a service industry? Do you think that workflows are only for businesses that sell products? Think again. Orders come in the front door and require processing to turn them into a finished product or service. The efficiency of this workflow is a major determinant of the sustainable success of your business. Having a documented workflow is an advantage when hiring new staff. Processes are in place to guide them as they understand their new job. 12Faces has assembled materials under this catalogue to help you understand the mechanics of improving workflow management. The resources will guide you along the path of an efficient workflow, watch your business productivity blossom.
D12 Leadership Skills
How to Boost Leadership SkillsMany business leaders are technically skilled but are not as experienced with leading the staff in the business. But, your leadership skills are essential. You are the main leadership asset in your business. It will not thrive without you. There is a saying "the fish rots from the head". This means if you are not a good leader, no one else will be as effective as they could be. 12Faces has collected materials, within this catalogue, that will will help you become a better leader. In turn, you will experience the benefit of the Sustainable Business Success opportunity for your business.
D2 Productivity and Operating Cost
Improve Productivity and Reduce Operating CostsThis catalogue takes you through elements to improve the operating cost and productivity of your business. Improvement here goes straight to profit. All businesses have a production or operations element. With this element learn how the goods and services the business markets are managed. Is your business struggling with its profit? Could productivity be improved? Is your Revenue increasing but the Profit is stagnant or decreasing? Not sure where to start? 12Faces has a host of helpful ideas. Work with us, work out where the problem is in your business. Use the data analysis tool to understand what areas to focus on. Get to your goal of increasing your Profit. Contact us now to start on the path of improvement and Sustainable Business Success - [email protected]
D4 Business Systems
How to Use Systems in Your BusinessGood systems make running a business much easier. The amount of work can be reduced and it can often be done by more junior staff following "the system". Also, a good "system" can dramatically reduce mistakes because staff follow a well tested formula. Are you having problems with staff carrying out tasks in different ways, creating confusion? Are some tasks taking far too long, re-creating the wheel each time they are carried out? Start working through this catalogue. 12Faces has collected a wealth of knowledge for you to improve the flow of your business. This in turn will improve the profit and sustainability of your business. New staff members will slot in seamlessly as they follow the systems. Outcome - less stress for you and your staff.
D5 Manage Staff and Other People
How to Manage Staff and Other PeoplePeople as staff, managers and customers, are a vital asset for any business. They also tend to be one of the most perplexing aspects of a business to manage. Are you having problems with staff motivation? Could you have better relationships with your suppliers? Do you have too many difficult customers? 12Faces has tools to improve your people management skills. Learn to manage the workload of you and your staff. Find out the dangers of multi-tasking. Improve the productivity of your staff, motivate them with incentives that are a win, win. Customers will love the organised flow within your organisation. People management will become a breeze for you. This is another step to your goal of building Sustainable Business Success.
D6 Manage Business Finances
Tips on Managing Business FinancesManaging the cashflow and other financial aspects of a business is mission-critical. Many think it is is a bit of a 'black art' but it need not be. 12Faces helps to construct 'best practices' for money management. Are you overwhelmed by financial statements? Do you receive your accountants reports and find out that you have worked for little or no profit for the year? Are you frustrated because you can't pay yourself an industry applicable salary? Business life does not need to be like that. Join us and we will show you how you can monitor your business on a monthly or quarterly basis. In turn, this will lead to fixing the problems in your business. Finally, you will have the cashflow to meet bills when they are due, pay yourself an industry wage AND make a profit. What are you waiting for? Money management is achievable! Contact us now at [email protected]
D7 Problem Solving Decision Making Tools & Skills
How to Problem Solve and Use Decision Making Strategies & SkillsBusiness leaders need a 'toolkit' of skills to help with problem solving and decision making when there are many alternatives and unknowns. Are you inundated with business problems? Drowning in demands on your time? Would you love someone to brainstorm these problems with? Learn about the 80/20 principle to make decisions. This strategy will assist you to prioritise the problems you are facing. Learn about the 5 Whys and 5 Hows. Know which decisions are the vital few that sum up to the best use of your personal time. 12Faces provides you with those skills here.
D8 Business-Life, Time and Stress
Learn to Manage Your Business-Life, Time and StressEvery business leader needs to learn how to manage time and stress. Are you time poor? Stressed that you can't complete your commitments? Is business life becoming a drag? You know that it can be better but can't find a way? Learn time management skills and turn your business life around. Do you dream of being in the situation where you have nothing to do? It is possible to go from time poor to having time to spend with family and friends. Not all work was created equal. Learn how to decipher what your work is and how it fits into 1 of 4 categories. Then apply the 80/20 principle to push the non-urgent tasks to the bottom of your list. Start immediately and be amazed at the difference in your work life. 12Faces gives you practical advice on all of this and more, based on experience.
D9 Business Planning and Execution