This page displays the entire list of our business blogs.
They are grouped by the 12 categories of business information used in 12Faces.
CPD Training Materials
12Faces has assembled our most popular resources into Continuing Professional Development, or CPD, Training Materials. Improve your business in a particular focus area using these resources. They are grouped into:
- Campaigns (C): improve your business with multi-month campaigns. Examples include T90: Turnaround for Troubled Business; O100: Optimise a business ready for growth.
- Skill Modules (SM): busy business leaders can use these month-long sprints in a specific skill. Examples include Cash flow, the power of the 80/20 Rule.
- Leaders Briefings (LB): are short trainings to provide you with:
- background briefing on a topic for general understanding. Especially when discussing with an outside provider or
- general understanding of a 12Faces topic quickly. You can decide later if you want to learn more with a longer training module.
For more information about pricing to access the Courses, Skills Modules and Leaders Briefings go to the Pricing page.
D0: Information and Help
More Information on 12Faces and How We Help YouBusiness operations covered in this group of resources includes background on 12Faces and how we operate. Is your business struggling to make a profit? Is your business unable to meet bill payment deadlines? Do you need business operations guidance? Do you want guidance on staff motivation? Are you having trouble with your suppliers? Are they slow to pay you? How great would it be to know that you have the money in the bank set aside to pay large bills in the future! Imagine the feeling of having free time! These resources provide solutions for your business problems. Time poor and do not know where to start? We are here to assist you. Contact us at email@example.com
D1 Grow Revenue
How to Grow RevenueRevenue is the life blood of any business. Learn how to increase revenue, it gets a lot of attention from 12Faces. Are you struggling to grow your business revenue? Are you hesitant to increase prices? Learn how to do this with knowledge rather than blindly increasing the prices. Know the estimated outcome prior to going ahead. There are four main levers you can pull to support and increase revenue. 12Faces has collected need-to-know materials on these main levers to get you started on growing revenue. Learning how to grow your revenue will lead you to Sustainable Business Success.
D10 Performance Analytics
How to Use Performance AnalyticsAny successful business leader needs to understand the basics of performance measurement so they can set up appropriate analytics and monitoring systems for their business. Do you receive the financial statements from your accountant and wonder how to interpret what has happened in your business? This is historic data. Don't wait until it is too late. Get into the habit of undertaking performance measurement on a regular basis. Monthly or quarterly. Does your finance provider ask for regular reports? A background on financing business operations is a definite advantage. Work with the articles under this category to gain this knowledge. Need assistance with the content? Refer to our support links or send an email to firstname.lastname@example.org.
D11 Business Workflow
Methods to Improve Business WorkflowEvery business needs workflow management. Every business has a workflow, even services! Are you in a service industry? Do you think that workflows are only for businesses that sell products? Think again. Orders come in the front door and require processing to turn them into a finished product or service. The efficiency of this workflow is a major determinant of the sustainable success of your business. Having a documented workflow is an advantage when hiring new staff. Processes are in place to guide them as they understand their new job. 12Faces has assembled materials under this catalogue to help you understand the mechanics of improving workflow management. The resources will guide you along the path of an efficient workflow, watch your business productivity blossom.
D12 Leadership Skills
How to Boost Leadership SkillsMany business leaders are technically skilled but are not as experienced with leading the staff in the business. But, your leadership skills are essential. You are the main leadership asset in your business. It will not thrive without you. There is a saying "the fish rots from the head". This means if you are not a good leader, no one else will be as effective as they could be. 12Faces has collected materials, within this catalogue, that will will help you become a better leader. In turn, you will experience the benefit of the Sustainable Business Success opportunity for your business.
D2 Productivity and Operating Cost
Improve Productivity and Reduce Operating CostsThis catalogue takes you through elements to improve the operating cost and productivity of your business. Improvement here goes straight to profit. All businesses have a production or operations element. With this element learn how the goods and services the business markets are managed. Is your business struggling with its profit? Could productivity be improved? Is your Revenue increasing but the Profit is stagnant or decreasing? Not sure where to start? 12Faces has a host of helpful ideas. Work with us, work out where the problem is in your business. Use the data analysis tool to understand what areas to focus on. Get to your goal of increasing your Profit. Contact us now to start on the path of improvement and Sustainable Business Success - email@example.com
D4: Business Systems
How to Use Systems in Your BusinessGood systems make running a business much easier. The amount of work can be reduced and it can often be done by more junior staff following "the system". Also, a good "system" can dramatically reduce mistakes because staff follow a well tested formula. Are you having problems with staff carrying out tasks in different ways, creating confusion? Are some tasks taking far too long, re-creating the wheel each time they are carried out? Start working through this catalogue. 12Faces has collected a wealth of knowledge for you to improve the flow of your business. This in turn will improve the profit and sustainability of your business. New staff members will slot in seamlessly as they follow the systems. Outcome - less stress for you and your staff.
D5 Manage Yourself, Staff and Other People
How to Manage Staff and Other PeoplePeople as staff, managers and customers, are a vital asset for any business. They also tend to be one of the most perplexing aspects of a business to manage. Are you having problems with staff motivation? Could you have better relationships with your suppliers? Do you have too many difficult customers? 12Faces has tools to improve your people management skills. Learn to manage the workload of you and your staff. Find out the dangers of multi-tasking. Improve the productivity of your staff, motivate them with incentives that are a win, win. Customers will love the organised flow within your organisation. People management will become a breeze for you. This is another step to your goal of building Sustainable Business Success.
D6 Manage Business Finances
Tips on Managing Business Finances and PerformanceManaging the cashflow and other financial aspects of a business is mission-critical. Many think it is is a bit of a 'black art' but it need not be. 12Faces helps to construct 'best practices' for money management. Are you overwhelmed by financial statements? Do you receive your accountants reports and find out that you have worked for little or no profit for the year? Are you frustrated because you can't pay yourself an industry applicable salary? Business life does not need to be like that. Join us and we will show you how you can monitor your business on a monthly or quarterly basis. In turn, this will lead to fixing the problems in your business. Finally, you will have the cashflow to meet bills when they are due, pay yourself an industry wage AND make a profit. What are you waiting for? Money management is achievable! Contact us now at firstname.lastname@example.org
D7 Problem Solving Decision Making Tools & Skills
How to Problem Solve and Use Decision Making Strategies & SkillsBusiness leaders need a 'toolkit' of skills to help with problem solving and decision making when there are many alternatives and unknowns. Are you inundated with business problems? Drowning in demands on your time? Would you love someone to brainstorm these problems with? Learn about the 80/20 principle to make decisions. This strategy will assist you to prioritise the problems you are facing. Learn about the 5 Whys and 5 Hows. Know which decisions are the vital few that sum up to the best use of your personal time. 12Faces provides you with those skills here.
D8 Business-Life, Time and Stress
Learn to Manage Your Business-Life, Time and StressEvery business leader needs to learn how to manage time and stress. Are you time poor? Stressed that you can't complete your commitments? Is business life becoming a drag? You know that it can be better but can't find a way? Learn time management skills and turn your business life around. Do you dream of being in the situation where you have nothing to do? It is possible to go from time poor to having time to spend with family and friends. Not all work was created equal. Learn how to decipher what your work is and how it fits into 1 of 4 categories. Then apply the 80/20 principle to push the non-urgent tasks to the bottom of your list. Start immediately and be amazed at the difference in your work life. 12Faces gives you practical advice on all of this and more, based on experience.
D9 Business Planning and Execution
Learn to Plan Your Business and Execute the PlanDo you really need a business plan, you ask? Every business leader must take control of the design and implementation of the direction for their business. Don't have time to put one together? Have one but feel it is too hard to follow? Is your business fast growing or in troubled times? Are you thinking of selling? Are you ready to transition to retirement? Make it easier for your staff to make key decisions. Follow our online template to quickly build and implement your strategy - less than 1 hour! 12Faces offers valuable insight into both the creation and the execution.
When fixing business problems, 12Faces helps you drill-down to pin point the information you are looking for right now. We do this via a series of menus that suggest solutions. Don't know what is causing the problem? Start on the Symptoms path. This path will help you clarify what the problem is that is causing the symptoms. Then access treatments for those problems. You know what the problem is but not sure how to fix it? Follow the Diagnostics path to clarify solutions for your business problems. The paths cover include the areas of Sales and Marketing, Production, Profit, Inventory, Cash flow, Time Management, Business Growth, Business Sustainability, Staffing, Suppliers, Business Finances, Productivity, Operating Costs, Planning, Brainstorming and many others.
G0: Growing a Business
Many business owners what to grow their business but it's often not a straight forward job. Many small business owners are good in their professional arena but lack experience with the management theory and practice behind successfully growing a business. The Mission of 12Faces is your Sustainable Business Success. We have developed a process for making your business growth as straightforward as possible by reducing your learning curve and just letting you get on with business growth.
G1: Business Growth Preparation
Not all business can grow. Some are in heavily constrained industries where growth means big, expensive, replication of infrastructure. Business growth is a walk before you run process as you move from Solopreneur though to a business of 25 staff or more. This section walks you though those business growth preparation issues.
G2: Stabilize Failing Business
Many businesses are failing! Up to 50% fail in the first year. Just like the first step in building a healthy person is to clear up any lingering problems, we want to stabilize a business before trying to grow it. The resources in this section cover our materials and processes for stabilizing a failing business and getting it ready for business growth.
G3: Optimizing a Business for Growth
Learn how to optimize business growth! Over time, boats left in the water build up a layer of barnacles. While doing little direct harm, they slow down how fast a boat can progress once it starts sailing. It is the same with your business. While you are fairly stationary, the poor and redundant work processes and system that have gown up over time may have an acceptable impact. But once you start growing, they will start to drag on your progress and make your growth slower, and more expensive, than it would be if the business barnacles were first removed. This collection of resources provides insights into common business barnacles and how to remove them. You are encouraged to optimize your business for growth before launching into a growth phase. You will save time and expense in the medium term; and get better results.
G4: Executing Business Growth
You can just launch into executing your growth phase but very likely you will quickly find yourself working on many fronts and your ambitions for growth will start to stall. But it doesn't have to be like that! High growth industries have developed methods to keep the business teams focused on the comparatively few things that are highest priority for progressing your business growth as fast as possible. The materials in this category introduce you to business growth best practice and will help you get down the growth path as fast, and painlessly, as possible.
G5: Tracking Business Growth
Tracking business growth is important. Growing a business is a risky process! You can easily overextend your finances, outgrow your staff and introduce inefficiencies from dead ends you experiment with, then reject, along the way. Your steady, successful, business growth needs monitoring systems to reduce the risks from growth. This category of resources provides insights on how to reduce and monitor progress and risks when growing your business. Your business growth tracking and monitoring systems don't have to be complex. Less than a dozen statistics are needed to alert you to unfavourable trends in your growing business.