D11 Business Workflow

Methods to Improve Business Workflow

Every business needs workflow management.  Every business has a workflow, even services! Are you in a service industry? Do you think that workflows are only for businesses that sell products? Think again. Orders come in the front door and require processing to turn them into a finished product or service. The efficiency of this workflow is a major determinant of the sustainable success of your business. Having a documented workflow is an advantage when hiring new staff. Processes are in place to guide them as they understand their new job. 12Faces has assembled materials under this catalogue to help you understand the mechanics of improving workflow management. The resources will guide you along the path of an efficient workflow, watch your business productivity blossom.

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SM5.0 Theory of Constraints (TOC) Find and Remove Bottleneck

The Theory of Constraints (TOC) is an important optimising technique that focuses on improving the throughput of work at the (usually) single bottleneck or constraint in the workflow.   This Skills Module draws together a number of the 12Faces articles on the subject.  One research project demonstrated that 89% of...

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Take Advantage of Agile / Scrum / Kanban to Increase Productivity

In a smaller business there is always plenty to do and many demands on a managers most limited resource; time.  Often the owners time is the major bottleneck on the growth of the business (see the introductory article to Theory of Constraints).  Plenty of other businesses have struggled with prioritising...

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How Kanban Improves Work Flow

Kanbans are a tool for structuring how work flows into the work-in-progress queues so that workers do not get overloaded and can use their time most effectively. Kanbans, and variations on them, are widely used in software projects (e.g. Scrum and Agile) and manufacturing (e.g. Lean and Six Sigma)....

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How Kaizen Leads to Continuous Incremental Improvement

Most improvement is an incremental process.  It is rare to get something completely right the first time so, over time, we improve parts of the system so as to continue to improve the whole.  A Japanese phase for such incremental improvement is 'Kaizen".  Read this article for insights into...

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