How to Manage Highest Paid Person’s Opinion – HiPPO & other Effects

When a HiPPO (highest paid person’s opinion) is in play during staff meetings, it is doubtful that your enterprise is relying on data to inform decision-making. In fact, the HiPPO effect will be killing debate in your team meetings. Is your business making decisions based on what the HiPPO wants done?  Yellow Belt

Introducing the GamePlan System

Business Owners are Busy People! So we have developed a routine for getting more done faster using the “Work Smarter, not Harder” mantra.  This is our rapid introduction to what to do and how to do it to get you working smarter straight away.  Sections link off to more advanced discussions as you get better at […]

How to Use 5 Whys Problem Solving Technique

Five Whys and its sister Five Hows is a brainstorming tool that drives you to the reasons behind something happening when it is not obvious (5 Whys problem solving) or a desired outcome (5 Hows strategy). 

Yellow Belt article

Developing and Executing a Business Plan

Do You Really Need a Business Plan, You Ask? Every business leader must take control of the design and implementation of the direction for their business. Developing a Business Plan is the first crucial step toward this.   If are you selling your business, a different type of Plan is important to ensure you get the […]

Hiring First Managers

This article discusses hiring your business’s first managers and supervisors.This typically starts to happen in what we have called the Small Business (5-19 Staff) phase of your business growth journey. We begin with refreshing your mind on some of our other discussions on the affordability, timing and budgeting for staff. Then we look at some […]

Hiring Staff: When and Who

Learn about hiring staff, the decision about when to hire your next member of staff and what positions to consider first.  This article is aimed, primarily, at owners hiring their first few staff members. But additionally, it suggests a thought process and habits that will be useful even when your small business becomes larger. The […]

Business Plans: Why is it Important?

Business Plans: Why Construct a Plan Why is a business plan important? No matter what stage of life your business is at, you need a clear direction for you and your staff. Business plans are undertaken for many reasons. Growth, stabilisation, exit strategy are some. Do You Have a Comprehensive Strategy For Your Business? Begin […]

How to Motivate Staff and Improve Productivity

Staff Are Crucial to the Success of Your Business Are you stumped at how to motivate your staff? Is how to improve productivity high on the agenda? There are so many aspects to managing staff. Alternatively, are you not quite sure that you have the right staff working for you? Start Up Business or Long […]

Test yourself on Leadership Skills

Are you a good leader? Self-aware leaders probably ask themselves that question.  Here we take a look at how Google measures leadership.  It equally applies to the small end of town as well. yellow belt 

Continuing Professional Development (CPD) Resources

12Faces Learning Resources are dedicated to improving your business and your personal Continuing Professional Development (CPD).

Your Business Reflects Your CPD

Just like with an orchestra conductor, as the Business Leader, your business will be a true reflection of your personal business knowledge and skills.  Others can help with the detail but you control the heartbeat and direction of your business.

There is a huge amount of information on how to run your business.  The very volume available can be overwhelming.

We distill this down to a smorgasbord of discrete learning topics.  You pick what you want depending on what aspect of your CPD you want to improve.

All materials are coded for degree of difficulty with our “belt” system (yellow, blue and black) for increasing difficulty.  Don’t sweat your present ability.  Just like in the martial arts, every manager started as a white belt.

What CPD Learning is Covered?

We think there are 12 faces to  the enterprise a Business Leader is running:

  • Six relate to the business
    • revenue creation like sales, pricing, product range
    • operations like workflow, variable costs, inventory
    • overheads like office costs
    • systems like IT and accounting
    • people issues like motivation, hiring and
    • finances like cashflow
  • Six relate to the leader and their team.  They are Continuing Professional Development to improve the personal skills required to run a successful business:
    • decision making skills
    • self management, like time management and working efficiently and effectively
    • leadership of and by staff
    • planning to maximise sustainable business success; however success is measured
    • performance measurement to identify weak spots and measure their improvement
    • workflow efficiencies, like wasted work, production co-ordination

You will be familiar with a Rubik’s cube and its 6 faces.  The challenge is to get the same colour on every cell on a face of the cube.

 A 12 faced figure in geometry is called a Dodecahedron.  We refer to our 12 faced approach by the catchy term “Dodeca“.

Our Mission is to get each face of your CPD Dodeca showing green for good health.


In that spirit, you select from our CPD Learning Resources for whichever of the “faces” of your Dodeca need the most attention, RIGHT NOW.
In your quest for Sustainable Business Success.

How is CPD Delivered?

Our CPD Learning Resources are divided into three groups depending on their purpose and duration:

  • Campaigns:  a Campaign is a structured course that will be run over several months, depending on the urgency and complexity of your businesses needs. They address such issues as:
    • turnaround30 (T90): a month long plan to rapidly improve the health of a troubled business
    • optimise100 (O100): a 100 day program to optimise your business
    • growth, innovation and business exit campaigns
  • Skills Modules:  these  are month long projects designed to remedy a particular problem.  They are intentional, short and focused, so as to be achievable in the time available to a busy Business Leader.  You may be alerted to these problems from your progress through a Campaign above. Or you may be already aware of your problem and looking for a solution.  Each Skills Module is focused on just one face of your Dodeca .
  • Leader’s Briefings:  often you need a quick understanding of a topic that you will be discussing with a specialist staff member (say the  Sales Manager) or an outside professional.  The Leader’s Briefings are designed to be a quick read that points out critical issues you can discuss with your advisors so you get a comprehensive response.  They won’t make you an expert but they will give you critical insight into the topic.

See our current collection of CPD Learning Resources 

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